Visszatérítési szabályzat

If you'd like to return an item, we've outlined answers to the most frequently asked questions below to guide you through the process. Please review the following details to understand eligibility and steps for returning your order.

Need additional help? Reach out to us by phone at +36 70 931 69 84 or email us at darktracedesign@gmail.com. Our team is here to assist.

All returns should be sent to our main headquarters in Hungary unless otherwise instructed.

Please download the return form and include it in your package from here.

1. Return Due To Change Of Mind

We gladly accept returns if you've changed your mind—provided you notify us within 30 days of receiving your order. Items must be returned unused, in their original packaging, and in a resellable condition.

Customers are responsible for the cost of return shipping and must arrange the shipment themselves. We’re unable to refund any original delivery charges. It’s essential to confirm which items and order number are being returned prior to shipping—returns without prior notice and approval cannot be processed.

Once we receive and inspect your return, a refund or store credit will be issued to your original payment method within 10 business days. We'll notify you via email once the refund is complete.

Please note:

• Sale discounts apply only to new orders placed during an active sale and cannot be retroactively applied to previous orders.

• Gift cards are non-refundable and cannot be exchanged for cash.

• Custom products—such as parts with special paint or packaging—are made to order and cannot be returned, exchanged, or refunded unless faulty. Since we don’t stock these items, they are non-refundable. If you have any concerns, please contact our support team.

2. Return Due To Minor Imperfections

We’re happy to assist with guidance on fitting aftermarket parts. However, we are unable to refund delivery costs or accept returns for items that have small imperfections or require slight modifications. By purchasing aftermarket components, you agree to accept such characteristics as part of the product.

3. Return Due to Receiving the Incorrect Part

If you’ve received an incorrect part, please contact us at darktracedesign@gmail.com. We’ll arrange to have the incorrect item returned and ship the correct one. Note: the replacement can only be sent once the incorrect part has been returned and received by us.

4. Refund Due to Rejection of Customs Fees

Should you refuse delivery due to customs fees, notify our support team immediately. We’ll arrange for the package to be returned and inform you of any return shipping costs. Once we receive the returned item and confirm its condition, we will process your refund within 10 business days. A confirmation will be sent via email once completed.

5. Accepting delivery

By taking delivery of the ordered items, the customer confirms that the items delivered are in perfect, undamaged condition and appear as advertised on our website.

Frequently Asked Questions

1. How do I return an item?

Pack your item securely—ideally using the original packaging—and make sure it’s in the same condition as when you received it. Include a completed returns form inside the box (please find the download link for the form above). Return the item to us within 30 days from receipt to qualify for a refund (excluding the original delivery fee).

Please note:

• You are responsible for covering return shipping costs.

• Items must arrive in unused condition to be eligible for a full refund.

• We cannot issue a refund if the item is damaged in transit or fails to reach us.

• Final refund amounts will be confirmed upon inspection of the returned goods.

 

2. What is the returns address?

HBM Services Bt.

1134 Budapest, Robert Karoly korut 47. 6/21

Hungary

3. Can I drop off my item at your HQ?

Yes, personal drop-offs at our headquarters are welcome. Please call us at +36 70 931 69 84 in advance to schedule.

4. What if I change my mind about my order or I ordered the wrong product?

You can return it—no problem! Just ensure the item is properly packaged for shipping. If it’s damaged during transit, we may not be able to issue a full refund. Return shipping costs, including those covered by us as part of “free shipping,” will be deducted from your refund. If you request a return label from us, that cost will also be subtracted.

5. When will I get my refund once I return my order?

Once we receive your returned item, please allow 1–3 business days for our quality check. If your return is approved, the refund will be processed within another 1–3 days, and it may take 3–5 additional days to appear in your account, depending on your bank. International refunds may take up to 10 business days—or longer in rare cases.

If you're concerned about the status of your refund, please email darktracedesign@gmail.com and we’ll do our best to help.

 

6. Warranty